Refund Policy

Refund Policy

At SJURD LLC, we want every purchase to be worry-free. If you need a refund, our process is designed to be simple, secure, and transparent.

Refund Duration

Approved refunds are processed within 14 business days after confirmation. Please allow additional time for your financial institution to post the credit to your account.

Safety First

All refunds are completed securely through PayPal or your original payment method to ensure full transaction protection and traceability.

Approval Notice

Once your return is received and inspected, you’ll receive an email notification confirming the status of your refund request. If approved, your refund will be automatically processed to your original payment method.

Delayed Refunds

If you haven’t received your refund yet, please:

• Check your bank or card statement for pending credits.
• Contact your bank or card issuer, as processing times can vary.
• If the issue persists, email our team at support@sjurd.com.

Sale Item Rule

Please note that sale, clearance, or discounted products are non-refundable. Refunds apply only to full-priced items purchased directly from sjurd.com.

Exchanges

We gladly offer exchanges for products that arrive defective or damaged. To start an exchange, please contact us at support@sjurd.com with your order details and photos of the issue.

Thank you for shopping with SJURD — your trust inspires our commitment to quality, craftsmanship, and care in every piece we create.