Cancel/ Change Order

Order Changes & Cancellations

Please review your order carefully before completing checkout — especially size, color, and quantity.

• Cancellations: You may cancel your order within 24 hours of purchase. A 10% cancellation fee applies.
• If your order has already been processed or shipped, cancellation may no longer be possible.
• To request a cancellation, please email support@sjurd.com with your order number.

Exchanges

We currently do not offer direct exchanges for incorrect selections such as wrong size, color, or style. If you need to make a change, you can cancel your order within 24 hours and place a new one.

Need help choosing the perfect fit? Our bridal support team is happy to assist before your purchase — contact us anytime.

Returns & Refunds

We accept return requests within 120 days of delivery. After this period, all sales are considered final.

Eligible Returns

• Item arrived damaged or defective
• Wrong product received
• Product differs significantly from its online description

Not Eligible for Return

• Used, washed, or altered items
• Minor cosmetic imperfections (e.g., loose threads)
• Items missing original tags or packaging
• Damage not caused by SJURD LLC

How to Request a Refund

To begin a return or refund request, email support@sjurd.com and include:

• Your order number
• Photos or videos of the issue
• Proof of purchase (order confirmation or receipt)
• Shipping receipt, if applicable

⚠️ Important:

Do not return any items without prior approval. Unauthorized returns will not be accepted or refunded.

Refund Processing

• Refunds are issued within 7 business days after we receive and inspect your return.
• You’ll receive an email confirmation once the refund is processed.
• Refunds include original shipping charges.
• If your refund has not appeared within 10–15 business days, please contact your payment provider or our team.

Important Notes

• Return window: 120 days from delivery date
• Customers are responsible for return shipping costs (unless the return is due to a confirmed error by support@sjurd.com).
• SJURD LLC is not responsible for loss or damage during return transit when shipping is paid by the customer.

Questions or Concerns?

We’re here to help — every step of the way.

• Email: support@sjurd.com
• Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)

Thank you for shopping with SJURD — your trust and satisfaction mean everything to us.