Refund Policy

Refund Policy

At SJURD, we aim to make the refund process as clear and straightforward as possible. Below is a complete breakdown of how refunds are evaluated, approved, and issued, along with important guidelines to help you understand your eligibility.

Refund Processing Timeline

Stage of Refund	Description	Timeframe
Item Returned to SJURD	Our Quality Control team inspects the returned item.	Within 3–5 business days of arrival
Refund Approval	Customer is notified by email once inspection is complete.	Same day inspection is completed
Refund Initiation	Refund is issued back to the original payment method via our secure processor.	Within 14 business days after approval
Funds Reflected in Account	Varies based on bank, card issuer, or payment provider.	Dependent on financial institution

Refund Eligibility Requirements

Requirement	Must Be Met?	Details
Item condition	Yes	Item must be unused, undamaged, and show no signs of wear.
Original packaging	Yes	Packaging must be intact and include all original tags.
Proof of purchase	Yes	Order number or confirmation email is required.
Return approved under SJURD Return Policy	Yes	Return must satisfy all conditions listed in our Return Policy.

Non-Refundable Situations

Scenario	Refund Eligibility	Notes
Clearance or discounted items	Not eligible	All sale items are final sale.
Wrong size chosen by customer	Not eligible	Please review our size chart carefully before ordering.
Incorrect customization provided	Not eligible	Personalized orders follow customer-provided input exactly.
Minor color variations	Not eligible	Slight differences due to screen display are normal.
Returned item shows wear or damage	Not eligible	Item may be shipped back to customer if requested.

Exchanges

Exchange Reason	Eligible?	Details
Defective product received	Yes	Photos of the defect must be provided.
Item damaged upon arrival	Yes	A replacement will be shipped once verified.
Size, color, or preference change	No	Only defective or damaged items qualify.
Replacement item out of stock	Refund instead	Full refund issued to original payment method.

How Refunds Are Issued

• Refunds are processed securely through our payment gateway, regardless of the original payment method.
• All refunds are sent back to the original payment source used at checkout.
• Proof of refund can be provided upon request if required by your bank or card issuer.

If You Haven’t Received Your Refund

1. Contact your bank or card provider—processing times vary by institution.
2. Review the refund confirmation email sent by SJURD.
3. If the delay continues, reach out to us so we can provide proof of refund initiation.

Contact Information

📧 Email: support@sjurd.com
📍 Address: 609 NE 149th Way, Vancouver, WA 98685, United States